Refund policy

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we are here to assist you. Please read our refund policy below for more information.

Returns & Refunds:

1. Eligibility: Items are eligible for a refund or exchange if they are unused, unworn, and in their original condition with all tags attached. You must initiate a return within 15 days of receiving your order.

2. Non-Refundable Items: The following items are not eligible for a return or refund:

• Sale or discounted items

3. Return Process:

• To initiate a return, please contact us via e-mail at info@hoopersathletics.com with your order number and the reason for the return.

• We will provide you with return instructions and a return shipping label (if applicable). Please pack the item securely to prevent damage during transit.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a credit will automatically be applied to your original payment method within 7-10 business days.

• Original shipping fees are non-refundable.

5. Exchanges:

• We currently do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

6. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 5 days of receiving the item. We will offer a full refund or replacement at no additional cost.

Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

 

Thank you for shopping with us!